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Does Xobni for Outlook support Office 2013 (Office 15), Office 365 or Windows 8?

Eirik Oeyo
posted this on July 18, 2012 14:04

Updated 11/6/2013.

While we do not plan to add support for Outlook 2013, recent reports and our own testing have verified that Xobni for Outlook may work adequately with recent updates to Outlook 2013.  Your mileage may vary, but make sure to get the latest Windows Update fixes from Microsoft. They seem to fix many of the issues users were having in the past with Xobni.

Known Issues

There are quite a few display bugs with Xobni and 2013, which include, but are not limited to:

  • The sidebar will often overlap into Outlook's preview pane
  • The sidebar may not reach all the way to the bottom of the Outlook window
  • The "Start over" button only displays "Start"
  • The Xobni menu item may be missing from the menu bar, so showing/hiding the sidebar is not available

 

Xobni is now a Yahoo company 

Please refer to this article for more about the acquisition and what it means for Xobni's products.

 

The information below is deprecated:

 

Outlook 2013 (aka Office 15, Office 365): Not supported

  • Partial functionality
  • Sidebar display issues 
  • The sidebar may appear as a grey rectangle with a random 8-digit number on top (even after reverting to Outlook 2010). See steps below to resolve.
Windows 8: Not officially supported, but works with Office 2010 
  • Users have reported that Xobni works fine with Windows 8 (may need to enable .NET 3.5) and Outlook 2010 and 2007.  
  • Outlook 2013 does not display Xobni correctly (per notes above).

What are my options? 

  1. Revert to your previous version of Outlook and run the suggested repairs below 
  2. Use our cloud based products, such as Smartr Inbox for Gmail.

How to uninstall or remove Office 2013

Please refer the How to uninstall or remove Office 2013 KB by Microsoft.

Troubleshooting

How do I resolve a broken Xobni sidebar (showing a random 8-digit number)?

If you installed any Office 2013 component (even if not Outlook) and tried reverting to an older version of Outlook, Xobni may not display correctly (it may show an 8-digit random number). The best solution is to use System Restore to revert the system to pre-Office 2013. However, the steps below may restore basic Xobni sidebar functionality. Users who did not install Office 2013 who experience the same symptoms may also benefit.

  1. Make sure Office 2010 is installed (it can co-exist with Office 2013 Click-To-Run)
  2. Run Office 2010 Repair
  3. Install and run TuneUp Utilities 2013
    • A free 14-day trial is offered - no credit card needed.
    • Select Start Analysis > Run Maintenance
 

How do I resolve the broken AutoSuggest (for Xobni Pro and Xobni Plus)?

The steps below are for advanced users only and may not resolve for everybody. We recommend that you perform a backup of your registry or create a system restore point.

Step #1

  1. Access the registry via Start, Run, Cmd, Regedit, enter. 
  2. Navigate to HKEY_CLASSES_ROOT\Interface\{00063001-0000-0000-C000-000000000046}\TypeLib
  3. You should find a 'default' entry with the value '{00062FFF-0000-0000-C000-000000000046}'
  4. You should find a 'version' entry with the number '9.3' for Outlook 2007, ‘9.4’ for Outlook 2010. If not, change the version to 9.3 or 9.4


Step #2:

  1. Navigate to HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}
  2. Locate the sub key "9.5" and delete the entry (renaming it may not be sufficient).

  

Other symptoms

Another symptom is that the sidebar shows up, but says "You aren't connected to the Internet" (even if you are):

not_connected_internet.png

 

 
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